Bitvisa's Privacy Policy & Data Protection

Bitvisa is one of Bangladesh's most popular online gaming platforms. We believe privacy is a fundamental right. This Privacy Policy clearly explains what information Bitvisa collects, how that information is used, and how your data is kept secure.

This Privacy Policy applies to all Bitvisa services — including the website, mobile application, live chat support, and email communications. If you are under 18 years of age, please refrain from using Bitvisa.

Bitvisa's Privacy Policy was last updated on January 1, 2026. Whenever this policy changes, a notification will be posted on the platform. Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.

Bitvisa collects certain information necessary to deliver its services. We only collect what is genuinely needed to provide those services. The types of information collected are detailed below:

Bitvisa uses your information only for specific, legitimate purposes. Upholding your privacy policy is both our ethical responsibility and legal obligation. Below is a detailed breakdown of how we use your information:

• Account management: Your information is used to create, verify, and manage your account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Support Services: Our customer support team uses your information to resolve your issues.
• Security Assurance: Technical data is analyzed to detect fraud and prevent unauthorized access.
• Bonuses & Promotions: Your gaming history is analyzed to provide personalized offers.
• Responsible Gaming: Your gaming behavior is monitored to send you relevant responsible gaming alerts.
• Legal compliance: Data required to meet regulatory obligations is retained accordingly.
• Platform Improvement: Anonymized statistics are generated to improve the user experience.

Bitvisa's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

We primarily use three types of cookies:

• Essential cookies: Used for login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Performance Cookies: Used to analyze platform errors and load times. Data collected is fully anonymized.
• Preference Cookies: Used to remember your language, theme, and other preferences. Can be disabled at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Bitvisa does not generally share your personal information with third parties. However, limited sharing may be necessary in certain situations:

• Payment Processors: Limited financial information is shared with payment processors for transactions via bKash, Nagad, Rocket, or bank transfer.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Security Partners: Anonymized data may be shared with trusted partners for fraud detection and cybersecurity purposes.
• Game Provider: Technical data from your game sessions is shared with licensed game software providers.

Bitvisa maintains strict data protection agreements with all third parties. They may only use the information provided for the specified purpose and are strictly prohibited from using it for any purpose of their own.

Bitvisa employs industry-leading security technology to protect your data. Our security framework is built in multiple layers, so even if one layer is compromised, your data remains safe.

• 256-bit SSL Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional security layer to prevent unauthorized access to your account.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Firewall & DDoS Protection: Servers and data are protected against external attacks.
• Encrypted Database: All stored data is protected through encryption.
• 24/7 Monitoring: Our around-the-clock security team monitors for suspicious activity.

Please note — no one can guarantee 100% security on the internet. In the event of a data breach, Bitvisa will notify you as quickly as possible and take all necessary action.

Under Bitvisa's Privacy Policy, you have several important rights regarding your own information. We respect these rights and are committed to responding promptly to any request.

Bitvisa strictly prohibits access to its services by anyone under the age of 18. In accordance with our privacy policy and terms of service, no personal information is collected from minors.

Age verification is carried out during registration. If we become aware that an underage individual has created an account, that account will be immediately closed and all collected data will be securely deleted.

If you believe your child has created an account on Bitvisa, please contact us immediately. We will take swift action.

Bitvisa may update this Privacy Policy from time to time. Updates may be required due to changes in technology, new legal requirements, or changes to our services.

If there are significant changes to the Privacy Policy, we will:

• A dedicated notification will be displayed on the platform.
• We will send update notifications to your registered email.
• We will update the date of the change at the top of this page.
• Previous versions will be archived for reference.

Continuing to use Bitvisa after an updated Privacy Policy is published will be considered acceptance of the new policy. If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team. We are ready to assist you with any privacy-related matter.

After a complaint is submitted, we typically provide an initial response within 24–48 hours. Complex matters may take up to 14 business days to fully resolve.