Terms of Use for Bitvisa Terms and Conditions

Bitvisa is an online gaming platform offering slots, casino games, fish games, and a wide variety of other gaming entertainment for users in Bangladesh. These terms and conditions ("Terms") apply to all use of the Bitvisa platform.

By using Bitvisa's website, mobile application, or any related services, you agree to these terms and conditions. Bitvisa reserves the right to modify these terms at any time.

• These terms were last updated on 1 January 2026.
• Bitvisa may amend these terms and conditions at any time without prior notice.
• Continuing to use the platform after updated terms are published constitutes acceptance of the new terms.
• If any provision of these terms is found to be unenforceable, the remaining provisions will continue to apply.

To open an account with Bitvisa, you must meet specific eligibility criteria. Each individual may register only one account. Creating multiple accounts is strictly prohibited and may result in account closure.

You are required to provide accurate and complete information at the time of registration. Opening an account with false information is a direct violation of Bitvisa's terms and conditions.

• Your name, address, date of birth, and contact details must be accurate.
• It is your responsibility to keep your account password confidential.
• Opening an account in someone else's name or using another person's identity is strictly prohibited.
• Use a strong password to keep your account secure.
• Bitvisa may request identity verification documents at any time for KYC purposes.

Bitvisa strictly enforces an 18+ policy. No person under the age of 18 is permitted to create an account or play on Bitvisa. This provision is one of the most important conditions governing our platform.

Bitvisa reserves the right to verify a user's age at any time. If a user is found to be underage, their account will be closed immediately and all transactions will be voided.

Bitvisa supports bKash, Nagad, Rocket, and bank transfer for deposits and withdrawals. All financial transactions are secured with SSL encryption. Minimum and maximum deposit limits apply in accordance with Bitvisa's terms and conditions.

• Deposits are typically credited to your account instantly.
• Withdrawals are typically processed within 24 to 72 hours.
• KYC verification must be completed before a withdrawal can be processed.
• You must use a payment method registered in your own name.
• Bitvisa may request additional verification for suspicious transactions.
• Accounts found to be involved in money laundering or illegal activities will be closed immediately.

Bitvisa offers a range of bonus promotions for both new and existing players. Each bonus carries its own terms and conditions, which are clearly stated in the offer details. By claiming a bonus, you agree to the associated terms.

• The wagering requirements for each bonus must be met.
• Bonuses may only be used on eligible games — as specified in the offer.
• Multiple bonuses may not be used at the same time unless explicitly permitted.
• Once a bonus expires, any unused bonus amount will be automatically cancelled.
• Bonus abuse or fraudulent activity may result in account closure.
• Bitvisa reserves the right to modify or cancel any bonus offer at any time.

All games on Bitvisa are powered by licensed software. Game outcomes are determined by an RNG (Random Number Generator), ensuring they are completely fair and unbiased. Game-specific rules and conditions are listed separately in each game's description.

• All game outcomes are entirely random and there is no possibility of manipulation.
• If a game is interrupted due to a technical issue, Bitvisa will make every effort to provide the best possible resolution.
• Winnings may be forfeited if game rules are violated.
• There may be restrictions on playing from multiple devices simultaneously.

The following activities are strictly prohibited under Bitvisa's terms and conditions. Any violation may result in permanent account closure and forfeiture of all funds.

• Creating or operating multiple accounts.
• Strategic activity aimed at abusing or exploiting the bonus system.
• Hacking, viruses, or the use of malicious software.
• Money laundering or illegal financial transactions.
• Attempting unauthorized access to another player's account.
• Exploiting technical vulnerabilities in the platform.
• Operating an account under a false identity or in someone else's name.
• Intimidating or threatening Bitvisa staff.

Bitvisa reserves the right to suspend or close any account at any time and for any reason. Typically, this action is taken under the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicious or fraudulent activity.
• Registration with false information.
• Accounts that have been inactive for an extended period (generally 12 months).
• At the user's own request.

You may also request to close your account at any time. Please withdraw any remaining balance before closing your account.

Bitvisa takes the privacy of your personal information very seriously. Your data is collected, stored, and used in accordance with our Privacy Policy. We never sell your personal information to third parties.

To read our full Privacy Policy Privacy Policy Page Please read this. The Privacy Policy, along with these terms and conditions, forms part of your agreement with Bitvisa.

Bitvisa consistently strives to deliver the highest quality of service. However, service disruptions may occur due to technical issues, network outages, or other unforeseen circumstances.

• Bitvisa is not liable for unintentional service interruptions.
• Bitvisa is not liable for game interruptions caused by the user's own internet connectivity issues.
• Bitvisa is not fully liable for issues arising from third-party payment systems.
• Bitvisa is not liable for any financial losses incurred through gaming — gaming always carries risk.

Bitvisa reserves the right to update or amend these terms and conditions at any time. We will post a notification on the platform following any changes. Continued use of the platform after updated terms have been published will be considered acceptance of the new terms.

• Email or SMS notifications may be sent for important changes.
• Updated terms will take effect from the date they are published.
• If you do not agree to the updated terms, you may request to close your account.

Our support team is always available to assist with any questions or concerns regarding these terms and conditions. Bitvisa's customer support operates 24 hours a day, 7 days a week.

After a complaint is submitted, our team typically responds within 24 to 48 hours. For more complex matters, resolution may take up to 7 business days.